MarginSheet Terms of Service

Arbitration notice

These Terms of Service (the "Terms") are a contract between you and Margin Sheet LLC, a Florida limited liability company ("MarginSheet," "we," "us"). They govern your use of marginsheet.com, the MarginSheet™ application, MyKeeper™, and everything else we operate (together, the "Service").

Using the Service means you accept these Terms. If you do not accept them, do not use the Service.

Our Privacy Policy is part of these Terms and describes what we collect, why, and what we do with it. Read it. It is the shorter document and it carries the answers most people are actually looking for.

Contents

1. What MarginSheet is
2. What MarginSheet is not
3. Who may use the Service
4. Your account, and your household
5. Connecting your accounts
6. What the Service produces, and how accurate it is
7. MyKeeper and automated output
8. Text messages and email
9. Subscription, trial, billing, and renewal
10. The beta period
11. Acceptable use
12. Your content, and the license you give us
13. Our intellectual property
14. Third parties
15. Changes to the Service
16. Suspension and termination
17. Disclaimer of warranties
18. Limitation of liability
19. Indemnification
20. Disputes
21. State disclosures
22. General
23. Changes to these Terms
24. Contact

1What MarginSheet is

MarginSheet is a household financial operating system. It reads your accounts, closes your month, and tells you what happened and what is about to happen. It reports facts about your money and the arithmetic that follows from them.

2What MarginSheet is not

This is the section to read closely, because it defines the limits of everything the Service says to you.

MarginSheet does not give advice. Nothing in the Service, and nothing MyKeeper says to you, is investment advice, financial planning advice, tax advice, legal advice, insurance advice, accounting advice, or a recommendation to buy, sell, hold, pay, borrow, or transfer anything. The Service states facts and costs. It does not tell you what to do with your money, and you should not read it as doing so.

MarginSheet is not a regulated financial professional. We are not a bank, a credit union, or any other financial institution holding your money. We are not a broker-dealer, an investment adviser, or a financial planner. We are not a certified public accountant, a tax preparer, or a certified financial planner. No part of the Service is a licensed professional, and no name we give a feature makes it one.

MarginSheet is not a consumer reporting agency. We are not a consumer reporting agency under the Fair Credit Reporting Act, 15 U.S.C. § 1681a(f), we do not furnish information to consumer reporting agencies, and nothing the Service produces is a consumer report. We have no authority to evaluate your eligibility for credit, insurance, employment, housing, a government benefit, or any other purpose for which a consumer report may be used, and nothing we produce may be used for those purposes or to take any adverse action as that term is defined in the Fair Credit Reporting Act.

MarginSheet is not a credit repair organization. We do not repair, improve, correct, or dispute your credit record, credit history, or credit rating, and we do not advise or assist you in doing so. Where the Service shows you credit information, it shows you what the bureau reported. It does not promise a change in it. We make no representation that using the Service will improve your credit score.

MarginSheet is not a debt adjuster, debt settlement company, credit counselor, debt consolidator, or loan servicer. We do not receive, hold, distribute, or negotiate your money with anyone. Where the Service discusses paying down debt, it is describing arithmetic on your own numbers.

MarginSheet does not move money. We connect to your accounts on a read-only basis. We cannot initiate a payment, a transfer, or a withdrawal from any account you connect, and no feature of the Service will ever ask you to let us.

You are responsible for your own financial decisions. Verify anything that matters with a professional qualified to advise you on it.

3Who may use the Service

You must be at least 18 years old and able to enter a binding contract. The Service is offered to households in the United States only. If you access it from elsewhere, you do so on your own responsibility, and your information is transferred to and processed in the United States.

We do not knowingly collect information from anyone under 18. If we learn that we have, we delete it.

Use the Service for your own household. That includes a business you own whose money runs through your household’s finances. It does not include using the Service on behalf of anyone else, managing another household’s money through your account, granting access to an accountant, adviser, coach, or other professional, or reselling access to it.

You may not use the Service if you are a competitor of ours. A competitor is any provider of household or personal money management tools, software, or services offering functionality substantially similar to the Service. You may not create an account, or cause anyone else to create an account, in order to obtain information about the Service for a competitor’s benefit.

You may not use the Service if you are located in a country subject to United States government embargo, if you appear on any United States government list of prohibited or restricted parties, or if applicable law otherwise prohibits your use. You will comply with all applicable export control laws.

4Your account, and your household

You sign in with a passkey or a magic link. There is no password. You are responsible for the devices and for the email address and phone number that reach your account, and for anything done through your account.

Tell us immediately if you believe someone has gained access to your account without your permission.

A household account is shared, and it is shared completely. When you add a member to your household, that member sees the household’s accounts, balances, transactions, artifacts, and conversation history. There are no per-member privacy settings, no hidden accounts, and no partitions. We do not build them, and we will not add them.

This is a deliberate design decision and not an oversight. No secrets between principals. A member you invite gets the whole picture. Invite accordingly, and understand that an invitation is not reversible in the sense that matters: removing a member later does not unsee what they saw.

You are responsible for what the members of your household do with the Service, and for the accuracy of the information any of you give us.

Disputes between household members are between them. If members of a household disagree about access, about what the Service shows, about who may remove whom, or about anything else, we are under no obligation to become involved, to take a side, or to adjudicate. We will not delete one member’s history at another member’s request, restore access we were properly asked to remove, or act as a record-keeper in a separation. You release us from all claims arising out of any dispute between members of your household or between you and any other user.

Your phone number is a security primitive. It is verified once, changed only from inside the application behind a fresh authentication challenge, and never changed by replying to a text message, an email, or a conversation with MyKeeper. No support request will change it in a way that skips that challenge.

5Connecting your accounts

You connect your financial accounts through Plaid Inc. ("Plaid").

You appoint us as your agent for this purpose. For the sole purpose of obtaining your account information and providing the Service to you, you grant us and Plaid a limited power of attorney, and appoint us and Plaid as your attorney-in-fact and agent, with full power of substitution and re-substitution, for you and in your name, place, and stead, to access third-party sites and servers, retrieve your information, and use that information with the full power and authority to do everything necessary in connection with those activities, as fully as you could do in person.

Financial institutions may rely on this authorization. When we or Plaid access and retrieve information from a financial institution, we are acting as your agent, at your request and with your authorization, and not as the agent of or on behalf of that institution. You acknowledge that account providers are entitled to rely on the authorization, agency, and power of attorney you grant here. The Service is not sponsored or endorsed by any financial institution.

By connecting an account you also confirm that the account is yours, or that you are authorized to grant access to it, and that you have all rights necessary to provide the information submitted to us by you or by Plaid on your behalf.

By connecting an account you agree to Plaid’s End User Services Agreement and Plaid’s End User Privacy Policy, which govern Plaid’s own handling of your information.

Access is read-only in every case.

You may revoke this authorization at any time by disconnecting the institution in the Service or by telling us. Revocation stops future retrieval. It does not by itself delete what was already retrieved, and it does not reach aggregated and de-identified data as described in Section 12. The Privacy Policy states the retention periods and explains how to request deletion.

Bank connections break. Institutions change their systems, revoke sessions, and go down. A connection that stops delivering data is an ordinary event, not a defect in the Service, and we do not guarantee that any particular institution will remain connected or that data will arrive on any particular schedule.

6What the Service produces, and how accurate it is

The Service reports your money as it understands it from the data your institutions supply. That data can be late, incomplete, duplicated, miscategorized at the source, or wrong. Pending transactions change. Institutions restate history.

The Service is not a system of record. Your bank’s statement is. Where the Service and your institution disagree, your institution is right and we want to hear about it.

Nothing the Service produces is an official record of your account with any financial institution, and it should not be relied on for transactional purposes, for audited financial statements, for regulatory filings, or for tax returns.

Projections are arithmetic on what is currently known. They are not forecasts, promises, targets, or guarantees, and a projection changing is the projection working. Past results do not guarantee future results.

Where the Service labels a figure as an estimate, it is an estimate.

7MyKeeper and automated output

MyKeeper composes messages, reports, and answers using large language models and other automated systems (the "Output").

Automated systems produce wrong answers. MyKeeper can misread a transaction, misattribute a merchant, or state a number that is stale. We build controls against this and we still cannot promise it will not happen.

Everything in Section 2 applies to the Output in full. The Output states facts and costs. It is not advice, and it is not a substitute for a qualified professional. Verify anything you intend to act on. Relying on the Output without verifying it could cause you harm, including financial harm.

The Output is yours to use for your own household. Do not publish it, do not present it as professional advice, and do not present it as coming from a licensed adviser.

We do not train models on your data. We do not train, fine-tune, or otherwise develop machine learning models using your household’s data. Neither do the companies that supply the models we use. We hold those models under commercial terms that prohibit training on what we send, and we do not participate in any program that would change that.

We do read what the Service produces. That is how we find out when it is wrong. A product that never looked at its own output would have no way to correct it, and we would rather tell you that plainly than let "we do not train on your data" be heard as "no one ever sees it."

Our tests use invented households, not yours. When MyKeeper gets something wrong, we reproduce the failure with fabricated data. We do not copy your numbers, your transactions, or your messages into our code, our test suites, or our version history.

8Text messages and email

Text messages. If you give us your mobile number and consent, we send you text messages about your household’s money and about your account. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of buying anything from us.

Reply STOP to any message to stop text messages. Reply HELP for help. Carriers are not liable for delayed or undelivered messages.

Stopping text messages stops text messages. It does not close your account, and it does not stop email about your account or about the state of your money, which is how the Service reaches you when the text channel is off. If you want to stop everything, close your account.

Email. We send transactional email about your account and about access to it. That email is not marketing and you cannot unsubscribe from it while your account is open, because it carries your sign-in links and your billing notices. Marketing email is separate and every message carries an unsubscribe link.

MyKeeper never sells you anything. Billing notices, offers, renewal reminders, and every other commercial message come from MarginSheet the company, never from the assistant. A bookkeeper does not send the invoice. This is why stopping marketing email does not stop the messages about your money, and why stopping the messages about your money means closing your account.

9Subscription, trial, billing, and renewal

Plans and price. MarginSheet is sold as a monthly plan and an annual plan. Current prices are shown on our pricing page and at checkout. The price that applies to you is the one shown at checkout before you are charged. We may add, change, or discontinue plans.

Trial. New households get a 14-day free trial. The trial converts to a paid subscription automatically at the end of the 14 days unless you cancel before it ends. Before you give us a payment method we tell you the length of the trial, the date it ends, and the price you will be charged when it does. We email you a confirmation carrying the same three facts and a cancellation link. Cancel before the end date and you are not charged anything.

Automatic renewal. Your subscription renews automatically at the end of each term, monthly or annual, at the then current price for that term, charged to the payment method on file, until you cancel. Cancel at any time to stop the next renewal.

How to cancel. Cancel in the Service, in your account settings, in the same place and by the same kind of action you used to subscribe. Cancellation takes effect at the end of the current paid term. You keep access until then. We will not require you to call, email, or speak to anyone to cancel, and we will not put a retention offer in front of you without a cancel action beside it.

Renewal notice. For annual subscriptions we email you a renewal reminder before each renewal, stating the renewal date, the amount, and how to cancel, no fewer than 15 and no more than 45 days before the cancellation deadline.

Price changes. We may change prices. A change applies to you only at your next renewal. We notify you no fewer than 7 and no more than 30 days before the new price takes effect, in a form you can keep, and the notice tells you how to cancel. If you do not want the new price, cancel before that renewal.

Refunds. Payments are not refundable, in whole or in part, including for a term you have paid for and stopped using. The 14-day trial is when you decide, before any money changes hands. After that you can cancel at any time to stop the next charge, and you keep access through the term you already paid for.

We fix our own errors. A charge after you canceled, a duplicate charge, or a charge that does not match the price we told you is not a refund request, it is a mistake, and you should write to us.

Billing disputes. If you believe you have been charged incorrectly, tell us within 60 days of the charge at support@marginsheet.com, with your account information and a description of the charge. After 60 days the charge is treated as accepted.

Taxes. Prices exclude tax. Where we are required to collect sales tax, it is added at checkout.

Failed payments. If a charge fails we may retry it, may ask you for another payment method, and may suspend or terminate access until it clears. You remain responsible for amounts you owe us.

Payments are processed by Stripe. We do not store your full card number.

10The beta period

During the closed beta, MarginSheet is free. There is no charge, and no payment method is required to participate.

Beta households receive a 14-day trial beginning on the public launch date, not on the date you joined the beta. At the end of that trial the subscription converts to paid at the price then in effect unless you cancel first, and Section 9 governs from that point. We will tell you the launch date, the trial end date, and the price before any of it happens, and we will not charge you without notice.

The beta is a beta. Features change, break, and disappear. Data may be reset. We do not promise availability, continuity, or that anything you see today will exist next month.

11Acceptable use

Do not:

• use the Service to submit information about anyone else’s accounts without their authorization
• share your account or your sign-in credentials, or attempt to obtain anyone else’s
• scrape, crawl, or programmatically extract the Service or its contents, or access the Service by any automated means
• copy, store, or redistribute a significant portion of the Service’s contents
• reverse engineer, decompile, or attempt to discover the source code, models, prompts, parameters, or weights underlying the Service, or analyze the Output for any of those purposes
• give MyKeeper deceptive or deliberately misleading input, including in an attempt to make it produce inaccurate Output or to make it say something it is built not to say
• probe, scan, or test the security of the Service, or attempt to defeat any control in it, other than through a security disclosure to us at support@marginsheet.com
• interfere with the Service’s operation, introduce malicious code, or place an unreasonable load on it
• use the Service to build a competing product, or to train, fine-tune, or evaluate any machine learning model
• behave abusively, threateningly, or harassingly toward the people who work here
• use the Service in violation of any law that applies to you.

Breaking any of these is grounds for suspension or termination.

12Your content, and the license you give us

Everything you submit or that we retrieve on your behalf is your content. You keep it.

You grant us a non-exclusive license to host, store, process, reproduce, and adapt that content, and to produce Output from it, for the sole purpose of operating the Service for you and for your household. The license is limited to that purpose. It ends when the content is deleted, subject to backups that expire on their own schedule and to records we are required to keep.

Feedback. If you send us a suggestion, we may use it without obligation to you. Feedback is not confidential.

Aggregated data. We create aggregated and de-identified data from household data, and we use and publish it. This is a condition of using the Service. It is not optional, there is no setting that turns it off, and if you do not accept it you should not create an account.

Four limits apply to it, and they are commitments, not descriptions:

• It is de-identified before it is used. Direct identifiers are removed, and the data is processed so that it cannot reasonably be used to infer anything about, or be linked back to, you, your household, or any account you connected.
• We do not attempt to re-identify it, and we do not permit anyone else to. Any recipient is bound by the same restriction in writing.
• Nothing we publish describes a household. Published figures are reported only where enough households sit behind them that no individual household is inferable from the number, from a combination of numbers, or from a figure compared against an earlier edition.
• We do not sell your information, aggregated or otherwise. We use aggregated and de-identified data to operate and improve the Service and to publish research under our own name. We do not license or sell it to third parties. Your transactions, balances, account details, and conversations with MyKeeper are never the subject of any grant in these Terms beyond operating the Service for you.

Once data is aggregated and de-identified it is no longer yours or ours in the sense the rest of this section uses, and this grant survives the closure of your account, because a published figure cannot be withdrawn from an aggregate it is already inside.

13Our intellectual property

The Service, its contents, its design, and its software are ours or our licensors’. MarginSheet, MyKeeper, The Margin Method, Money Intelligence, the Household Margin Index, and our logos are our trademarks. Nothing in these Terms transfers any of it to you, and you may not use our marks without our written permission.

You get a limited, revocable, non-transferable, non-exclusive right to use the Service for your own household while your account is in good standing. That is all.

14Third parties

The Service relies on third parties, including Plaid, Stripe, and the providers who deliver our email, text messages, and models. Their handling of your information is governed by their own terms, and the Privacy Policy names them.

The Service may link to sites we do not control. We are not responsible for them, for their content, or for their practices.

15Changes to the Service

We change the Service. We add things, remove things, and change how things work. Where a change materially and adversely affects you, we will tell you in advance where it is practical to do so.

16Suspension and termination

You may close your account at any time, from inside the Service. Closing your account ends your subscription at the end of the current paid term. No refund is due under Section 9.

We may suspend or terminate your account for breach of these Terms, for non-payment, for suspected fraud, or where we are required to. Where we terminate for a reason other than an urgent one, we will give you notice and a reasonable opportunity to export your data.

Termination may result in deletion of your data. The Privacy Policy states the retention periods.

Sections 2, 4, 5, 6, 7, 12, 13, 17, 18, 19, 20, and 21 survive termination, along with anything else that by its nature should.

17Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, THAT ANY DATA IT DISPLAYS IS ACCURATE OR CURRENT, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PROJECTION IT PRODUCES WILL PROVE CORRECT.

Some states do not allow the exclusion of implied warranties, so some of the above may not apply to you.

18Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST SAVINGS, LOSS OF DATA, OR LOSS OF GOODWILL, ARISING FROM OR RELATING TO THE SERVICE, WHETHER IN CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF $100 OR THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some states do not allow these limitations, so some of the above may not apply to you.

19Indemnification

You will indemnify and hold us harmless from any claim, loss, or expense, including reasonable legal fees, arising from your use of the Service, from any household member’s use of your account, from your breach of these Terms, or from your violation of any law or any third party’s rights.

20Disputes

Governing law. These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules, unless the law of your state of residence is required to apply.

Talk to us first. Before starting an arbitration or filing any claim, write to us at support@marginsheet.com describing the dispute and what you want. We will try to resolve it. If we have not resolved it within 30 days, either of us may proceed. This step is a condition of starting arbitration.

Agreement to arbitrate. Except as set out below, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration rather than in court. By agreeing to this, both of us waive the right to a trial by judge or jury. The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. The arbitrator decides questions about the interpretation, applicability, enforceability, and formation of this arbitration agreement. Judgment on the award may be entered in any court with jurisdiction.

Where. Arbitration will be conducted by documents or by video, or in the county where you live, at your election.

Costs. Filing, administration, and arbitrator fees are governed by the AAA Consumer Arbitration Rules. We pay all such fees for any arbitration we start. For an arbitration you start, you pay only the consumer filing fee and we pay the rest. Each of us bears our own legal fees unless the arbitrator awards them.

Class action waiver. ARBITRATION WILL BE ON AN INDIVIDUAL BASIS ONLY. CLASS ARBITRATIONS, CLASS ACTIONS, AND REPRESENTATIVE PROCEEDINGS ARE NOT PERMITTED. You will not be a member of any class brought against us and will not seek to be a class representative. Any relief you obtain is for you alone.

Coordinated claims. If 25 or more claimants represented by the same or coordinated counsel bring similar claims, those claims will be handled as follows. Each side selects 10 claims to proceed first. The remaining claims are stayed, and all deadlines and limitations periods are tolled while they are stayed. After the first claims are resolved, the parties will attend a single global mediation, and we will pay the mediator. If mediation does not resolve the rest, they proceed in batches of 50. No claimant will wait more than 36 months from filing to be heard. Outcomes of the first claims do not bind claimants whose claims were not among them.

Exceptions. Either of us may bring a qualifying claim in small claims court, and either of us may seek injunctive or other equitable relief in court to protect intellectual property or confidential information. Those claims go to the state or federal courts in Orange County, Florida.

How to opt out of arbitration. You may opt out by emailing support@marginsheet.com with the subject line ARBITRATION OPT OUT within 30 days of first accepting these Terms. Opting out costs you nothing and changes nothing else about your account. If you opt out, disputes go to the state or federal courts in Orange County, Florida, and both of us consent to jurisdiction and venue there.

Severability. If any part of this Section 20 is unenforceable, the rest stands, except that if the class action waiver is held unenforceable as to a particular claim, that claim alone is severed and heard in court while the remaining claims proceed in arbitration.

Time limit. Any claim relating to the Service must be brought within one year of when it arose, to the extent that limit is enforceable where you live.

21State disclosures

California residents. You may cancel your subscription at any time as described in Section 9. Under California Civil Code § 1789.3, the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be reached in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

New Jersey residents. The following do not apply to you to the extent they are unenforceable under New Jersey law: the disclaimer of liability for indirect, incidental, consequential, special, or punitive damages; the limitations of liability for lost profits or for loss or misuse of data; the application of the liability limits to damages arising in contract and in tort, including negligence; the requirement that you indemnify us in Section 19; and the Florida governing law provision in Section 20.

22General

Notices. We give you notice by email to the address on your account, or in the Service. Notice to us goes to support@marginsheet.com.

Assignment. You may not assign these Terms or your account. We may, in connection with a merger, acquisition, or sale of assets, and we will tell you if we do.

Severability. If a provision is unenforceable, the rest stands.

Waiver. Not enforcing a provision once does not waive it.

Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about the Service, and supersede anything said before.

Force majeure. We are not liable for failures caused by events outside our reasonable control.

Relationship. Nothing here makes either of us the other’s agent, partner, or employee, except for the limited agency in Section 5. There are no third party beneficiaries to these Terms.

Interpretation. Words following "including," "for example," and similar expressions are illustrative and do not limit what precedes them.

23Changes to these Terms

We may change these Terms. If a change is material we will tell you by email or in the Service before it takes effect, and we will update the effective date at the top. Continuing to use the Service after a change takes effect means you accept it. If you do not accept it, close your account. Changes to Section 20 do not apply to any dispute we both had notice of before the change was posted.

24Contact

Margin Sheet LLC 1969 S Alafaya Trail #136 Orlando, FL 32828

General: support@marginsheet.com Privacy requests: privacy@marginsheet.com Web: https://marginsheet.com